Price Free
Category Call Centre/Support Team Leader
Published date 24/11/2016
Views 318
Country United Kingdom

A fantastic opportunity has arisen in a continually expanding local company. If you would like to work in a fast paced environment with daily challenges this is the job for you!

As call centre manager your duties will include:

• Managing rota of forty staff, ensuring all shifts are covered appropriately

• Ensuring high standard of customer service is met

• New starts training and ongoing training

• Monthly Call evaluation

• Control room performance

• Appraisals

• Disciplinary /dismissals

• Interviewing new candidates

• Complaint resolution

The required skill set for this would be:

* Managing a challenging fast paced call centre environment, with previous people management skills

* Proven track record of achieving results

* Open, honest and inspiring Leader

* Ability to analyse statistics and manage information

* Ability to communicate at all levels

* Excellent writing/presentation skills

* Enthusiastic, self-motivated with excellent problem solving skills

* Customer focused

* Sense of humour

* Ability to work under pressure

* MS package literate

Competitive salary.

Please send your C.V into the email address provide.

Name: Stephen


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    Location: dudley - United Kingdom

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